Customer care / 06
Complaints & Customer Support
Report damaged packaging, an incorrect product, a quality concern, missing items, or another order discrepancy.
01
Product Complaints
Email [email protected] with your order number, a description of the issue and photos where relevant. Our team will reply by email.
02
Quality Issues
Do not consume a product that appears unsafe. Keep the product, original packaging, batch information, and date markings.
03
Damaged Products
Document the product and packaging as received and include the order number when contacting support.
04
Incorrect Products
Identify both the ordered and received items and keep the packaging until support responds.
05
How to Submit a Complaint
Email [email protected] or use the Contact Us page. Online form delivery is not connected.
06
Required Information
Please include your order number, the product name, a short description and photos of the product and packaging.
07
Processing
Each report will be assessed under the final company policy and applicable law. A reported issue does not automatically qualify for compensation.
08
Contact Information
Cemoi Chocolatier SAS
2980 Julien Panchot, 66000 Perpignan, France
[email protected]
+33 4 48 07 06 96