Returns & Refunds

Eligibility depends on the product, its condition, food-safety considerations, applicable law, and the final company policy. A general right to return every food product is not stated.

Contact us before returning any item so we can confirm the options for your order.

Consumers in the EU may generally withdraw from an online purchase within 14 days of delivery, subject to the legal exceptions for perishable or unsealed food products.

For hygiene and food-safety reasons, opened food products generally cannot be returned unless they are faulty.

Contact [email protected] with your order number, product name, reason for the request, and supporting details before sending anything back.

We will tell you how to return the item once your request is confirmed.

Approved refunds are made to the original payment method.

Keep the product and packaging, document the issue, and contact support promptly. Eligibility for a remedy is assessed under the final policy and applicable law.

Report the order number, expected item, received item, and relevant photographs where available.

Do not consume a product that appears unsafe. Preserve the packaging and its batch or date markings and contact support.

See Complaints & Customer Support for the information needed to report an issue.

Cemoi Chocolatier SAS — [email protected] — +33 4 48 07 06 96.