Customer care / 03
Shipping & Delivery
Delivery information for chocolate and confectionery orders. Final operating details must be confirmed before live sales.
01
Shipping Methods
Shipping methods will be confirmed with your order.
02
Delivery Areas
Contact us to confirm whether we can deliver to your country.
03
Delivery Times
Delivery times will be confirmed with your order.
04
Shipping Costs
The shipping cost is shown at checkout before you place your order.
05
Free Shipping
No free-shipping offer is currently available.
06
Temperature-Sensitive Products
Chocolate can be sensitive to transport conditions. Any special handling will be described only when the actual process is confirmed.
Chocolate is sensitive to heat; please store it promptly after delivery.07
Order Tracking
Live tracking is not currently connected. Visit Track Your Order for the prepared lookup interface and support route.
08
Damaged or Melted Products
If a delivered product is damaged or otherwise affected during transport, retain the product and packaging and contact customer support with your order number and details. The available resolution depends on the confirmed policy and applicable law; no refund or replacement is promised here.